Cookies and More by Lisa | Refunds | Safeguards | Payments

Policies
& Details

Alterations
I will provide you with a final edit date when you receive your quote if your order is booked more than 4 weeks in advance. Every effort is made to accommodate changes, but if additional time is needed for major design changes, additional charges may incur. Not all changes can be accommodated if my calendar is fully booked.

Design
We strive to produce products of the highest quality standard. It is important to remember that we are dealing with food and art and no two products will be identical; however, we will make every effort to ensure a similar aesthetic. Please reference my social media or website to see my work and style of decorating. Inspiration photos can be used, but not necessarily copied.

Photographs
All products are photographed prior to pick up. We reserve the right to use any photographs for display or promotion without compensation. I love receiving your display photos. I will ask if I can share them before I do.

Liability
Cookies and More by Lisa LLC is not responsible for any damage to products once they have left our possession. Photos are taken of packaged products within minutes before your scheduled pick-up time.

Privacy

Cookies and More by Lisa LLC never sells or shares any of your information.

Send any questions or comments to cookiesandmorebylisa@yahoo.com, no solicitations please.

Price Quotations
All price quotations, written or verbal, are valid for 30 days from the date of quotation. A quote does not hold your date. Payment in full is required to be place on my calendar. Order not paid, order not made.

Confirmation of Orders/Payment
Upon receiving of your order request, I will send your quote within 24-48 hours, longer during peak seasons. Upon acceptance of my quote, you will be sent an invoice for credit card payment or you send payment through the method you chose at the time of the order within 24 hours. Please ensure all contact details, personal information, spelling of names, pick up dates and times have been properly entered on your form. Send photos immediately so they arrive within minutes of you request. If inspiration photos are sent after the first quote, your price will change due to the extra time involved and possibly a new cookie category. Payment must be made in full within 24 hours of invoice receipt unless otherwise specified. Any invoice not paid within 48 hours of receipt will be cancelled and your order WILL NOT be made. Payment of invoice serves as your order confirmation and secures the booking.

Forms of Payment Accepted
Venmo (cookiesandmorebylisa), Zelle (cookiesandmorebylisa@yahoo.com), cash drop off within 24 hours of quote acceptance(for established customers) or credit card.

Note: By paying your retainer, placing an order, and/or confirming your order with payment, you are agreeing to the above-mentioned terms and conditions. Terms and conditions subject to update, as needed.

Send any questions or comments to cookiesandmorebylisa@yahoo.com, no solicitations please.

Refunds

Refunds given if cancelled within 24 hours of ordering minus any incurred expenses (example: purchase of specialty ingredient or embellishment). After 24 hours, no credit or refund from your retainer will be given, as I may not be able to fill that spot with such short notice, and I’ve likely had to turn down other orders. If I can book another order, you will be refunded a prorated amount if it is a smaller order, in full if a larger order.

Send any questions or comments to cookiesandmorebylisa@yahoo.com, no solicitations please.

Now that the restrictions from the pandemic have been lifted, I will continue to put your safety and health as a first priority, as I did before Covid-19. I will continue porch pick-ups since it makes life so much easier for all of us.

No Contact Porch drop-off, pick-up and delivery practices and protocol

I have an enclosed porch for no-contact pick-up for most orders. Not all orders/items are available for no contact pick-up. All surfaces are disinfected several times daily on days of pick-ups and in between customers.

Please be advised: Due to the nature of a Minnesota Cottage Food home-based bakery, your items may come into contact with milk, wheat, nuts, soy, dairy and other allergens. My home is not an allergen-free home. You are to hold Cookies and More by Lisa LLC and Lisa Haggstrom harmless for allergic reactions. Every order is provided with an ingredient list and it is your responsibility to inform your guests. All items are homemade and not subject to state inspection. I am insured and a Tier 2 registered MDA Cottage Food Producer with advanced food safety training and Serv Safe Food Handler certified. A copy of my registration is available for your venue, upon request.

Send any questions or comments to cookiesandmorebylisa@yahoo.com, no solicitations please.

Policies
& Details

Location

Products are homemade in a residential kitchen operating under Minnesota Cottage Food Laws.

Pick Up Hours

Contact

Follow

Policies & Details

Location

Products are homemade in a residential kitchen operating under Minnesota Cottage Food Laws.

Pick Up Hours

Contact

Follow

Policies
& Details