About Your Baker & Cookie Artist, Lisa
I am Lisa, a wife, mother of two amazing adult boys. In August of 2019, I was given the treasure of a beautiful daughter-in-law. Let's not forget my youngest, Cody, the sweetest shih-poo you will ever meet! Ask him, he'll tell you. Though he doesn't like his off-limit work spaces. 2020 made me a grandmaw to Ella, my granddog. Without their love and support, I wouldn't be able to create these amazing cookies and pastries for you.
A little about my background in food. I am a former corporate restaurant training manager (19 years), bakery manager (10 years) and income tax preparer (2 seasons was enough for me). Though I had very successful careers, it was lacking the creative outlet I needed. I decided to open my in-home cottage bakery when Minnesota passed the Cottage Food Law in 2015. I thought I could utilize my skills as a crafter and organization as a manager while doing what I loved most...creating delicious and beautiful cookies and pastries.
I come from a long line of excellent bakers and have been baking as long as I can remember. I am, mostly self-taught, but, I had help from my grandmas, aunties and of course, my mom. In addition to what I have learned throughout the years, I take at least 3 classes a year to develop my skills and learn new techniques. I am a naturally curious gal who is always learning and exploring. "Spicy" is the word that has stuck with me for over 3 decades. A sweet group of senior ladies would come into the restaurant I managed in Hibbing, Minnesota about once a week. They loved my energy and ability to get it all done, while not taking any crap from the guys. (It was the 90's, we had to be strong.) "I like you, You're spicy. Don't ever lose that." I haven't lost it, though I have toned it done a bit. Some folks may say not enough, but enough for me. hahaha. Oh, and I like to talk, A LOT.
I am insured and a registered Minnesota Department of Agriculture Cottage Food Producer. Since I work under the Minnesota Cottage Food Law Exception, it is a requirement to post this statement.
“All products are homemade and not subject to state inspection."
As a Tier 2 producer, I am required to take advanced food safety, sanitation and proper handling training every 3 years and register yearly with the Department of Agriculture. A copy of my registration is available for your venue, as needed. I continue to develop my skills and baking knowledge by taking numerous classes every year and staying current with Minnesota's advanced food safety regulations. I am also a certified Serv Safe Food Handler. My training as a cooperate trainer comes in handy since I'm one of those "time to lean, time to clean" gals.
Several family recipes have been updated and offered throughout the year along with my own creations and traditional favorites. I specialize in decorated sugar cookies, potica, a Slovenian favorite, and the special occassion small cakes. I recently added cocoa bombs, cakesicles and dessert charcuterie boxes. New products are always in develpment. Check back often or subscribe to see all the exciting happenings. Simple or fancy, big or small...I got you covered.
Your satisfaction is my goal. I will do my very best to ensure you have a beautiful, tasty and safe order.
I do not have a team working with me so quantities are limited to how much I can get done in a work week.
Thank you for stopping by. I look forward to making you amazing confections for your family celebration or work event.
“Life is short, smell the coffee and eat the cookie.”
Cookies and More by Lisa: Terms, Conditions & Safeguards
Now that the restrictions from the pandemic have been lifted, I will continue to put your safety and health as a first priority, as I did before Covid-19. I will continue porch pick-ups since it makes life so much easier for all of us.
All price quotations, written or verbal, are valid for 30 days from the date of quotation. A quote does not hold your date. Payment in full is required to be place on my calendar. Order not paid, order not made.
Confirmation of Orders/Payment
Upon receiving of your order request, I will send your quote within 24-48 hours, longer during peak seasons. Upon acceptance of my quote, you will be sent an invoice for credit card payment or you send payment through the method you chose at the time of the order within 24 hours. Please ensure all contact details, personal information, spelling of names, pick up dates and times have been properly entered on your form. Send photos immediately so they arrive within minutes of you request. If inspiration photos are sent after the first quote, your price will change due to the extra time involved and possibly a new cookie category. Payment must be made in full within 24 hours of invoice receipt unless otherwise specified. Any invoice not paid within 48 hours of receipt will be cancelled and your order WILL NOT be made. Payment of invoice serves as your order confirmation and secures the booking.
Refunds given if cancelled within 24 hours of ordering minus any incurred expenses (example: purchase of specialty ingredient or embellishment). After 24 hours, no credit or refund from your retainer will be given, as I may not be able to fill that spot with such short notice, and I’ve likely had to turn down other orders. If I can book another order, you will be refunded a prorated amount if it is a smaller order, in full if a larger order.
Forms of Payment Accepted
Venmo (cookiesandmorebylisa), Zelle (612-889-2211), cash drop off with 24 hours of quote acceptance or credit card.
I will provide you with a final edit date when you receive your quote if your order is booked more than 4 weeks in advance. Every effort is made to accommodate changes, but if additional time is needed for major design changes, additional charges may incur. Not all changes can be accommodated if my calendar is fully booked.
We strive to produce products of the highest quality standard. It is important to remember that we are dealing with food and art and no two products will be identical; however, we will make every effort to ensure a similar aesthetic. Please reference my social media or website to see my work and style of decorating. Inspiration photos can be used, but not necessarily copied.
All products are photographed prior to pick up. We reserve the right to use any photographs for display or promotion without compensation. I love receiving your display photos. I will ask if I can share them before I do.
Cookies and More by Lisa is not responsible for any damage to products once they have left our possession. Photos are taken of packaged products within minutes before your scheduled pick-up time.
Cookies and More by Lisa never sells or shares any of your information.
No Contact Porch drop-off, pick-up and delivery practices and protocol
I have an enclosed porch for no-contact pick-up for most orders. Not all orders/items are available for no contact pick-up. All surfaces are disinfected several times daily on days of pick-ups and in between customers.
Please be advised: Due to the nature of a Minnesota Cottage Food home-based bakery, your items may come into contact with milk, wheat, nuts, soy, dairy and other allergens. My home is not an allergen-free home. You are to hold Cookies and More by Lisa and Lisa Haggstrom harmless for allergic reactions. Every order is provided with an ingredient list and it is your responsibility to inform your guests. All items are homemade and not subject to state inspection. I am insured and a Tier 2 registered MDA Cottage Food Producer with advanced food safety training and Serv Safe Food Handler certified. A copy of my registration is available for your venue, upon request.
Note: By paying your retainer, placing an order, and/or confirming your order with payment, you are agreeing to the above-mentioned terms and conditions. Terms and conditions subject to update, as needed.
Send any questions or comments to firstname.lastname@example.org, no solicitations please.